If you have had an exceptional customer service experience with a Council staff member let us know using the form below. Recognising outstanding behavior enables Council to further encourage and promote a level of excellence in customer services across the organisation. Please provide as many details as possible, including the staff member’s name, so Council can pass your feedback along to the relevant department head and ensure the staff member receives proper recognition.
Council takes all complaints seriously, and works to investigate and resolve any issues as quickly as possible. If you are dissatisfied with a Council services, process or staff member, please make a formal complaint using the form below.
Council is continuously looking for ways to improve community services and facilities and values hearing your feedback on how to do this. Please provide any feedback for Council using the form below.